Since 2005 • Over 25,000 participants trained • ERC course centre • DFP/ÖGKV PFP approved (Austria) • Austrian Patient Safety Award 2025 • HRO-Award 2025
Since 2005 · ERC centre · Award-winning
Since 2005 • Over 25,000 participants trained • ERC course centre • DFP/ÖGKV PFP approved (Austria) • Austrian Patient Safety Award 2025 • HRO-Award 2025
Since 2005 · ERC centre · Award-winning
★ AUSTRIAN PATIENT SAFETY AWARD 2025
Opening an Austrian primary care unit (Primärversorgungseinheit, PVE) involves new processes, interfaces and team roles. If these are unclear, waiting times, inefficiencies and pressure on staff can follow. Simulation helps make weaknesses visible so your team can work through them before opening.
Brochure available in German (PDF).
A safe primary care unit needs more than routine. It needs structure.
In 2025, our workshop concept received the Austrian Patient Safety Award in the primary care category for the project “Lean-supported commissioning with a high reliability organisation approach for primary care units — safety through structure” (English translation of the German project title).
Submitted jointly with PVE Diakonissen GmbH. Presented by Plattform Patient:innensicherheit, Austria’s patient safety platform.
A primary care unit brings together several professions, new roles, shared premises and interconnected processes. A structured approach helps the team prepare for this organisational complexity before services begin.
Our approach combines three established methods:
Lean Healthcare organises processes, reduces waste and makes value visible. High reliability organisations (HRO) apply principles used in high-risk sectors such as aviation and nuclear power: attention to weak signals, clear escalation routes and systematic learning. Simulation tests the proposed processes under realistic conditions before the first patient arrives.
You receive a documented approach developed in practice, with processes and simulation exercises adapted to your primary care unit.
01
Process development
Develop clear, practical processes using Lean methods.
02
Teamwork & processes
Human factors, roles and collaboration within the team.
03
ERC Immediate Life Support
Optional resuscitation training in line with ERC standards.
04
Simulation & implementation
Test the proposed processes using simulators and standardised patients.
05
Completion
Clear checklists, standard operating procedures (SOPs) and process descriptions for everyday work.
We support primary care units at different stages, from planning and commissioning to improving processes in an established service.
Over 25,000 participants trained in real workplaces rather than classrooms.
An official ERC course centre, with Austrian DFP and ÖGKV PFP approval and documented continuing education.
Austrian Patient Safety Award 2025 and HRO-Award 2025: independent recognition of quality.
Our Lean-supported commissioning approach received the Austrian Patient Safety Award 2025 in the primary care category. We adapt this recognised concept to your unit’s requirements.
In a free initial consultation, we discuss your unit’s stage of development, organisational structure and requirements, and identify which elements of the award-winning approach suit your setting.
Request a consultation →Free of charge · No obligation · GDPR-compliant
